Here are some common and frequently asked questions
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Welcome to our FAQ section. We've attempted to break the questions into subjects in order to help you find what you're looking for quicker. If you can't find what you're looking for, we encourage you to give us a call or utilize our online chat. We've been in business since 1980 and have experienced all water-issue scenarios so we feel comfortable that we can help.
Water Softening Questions
Deus forma auroram sine volucres mixta frigore. Formas persidaque praebebat pendebat. Caesa consistere vis fratrum suis locis! Silvas campoque terras coeptis homo rudis fronde. Viseret verba effigiem mare parte. Aberant figuras reparabat freta. Sui pronaque peregrinum motura descenderat iunctarum quinta terrae animal quoque.
Deus forma auroram sine volucres mixta frigore. Formas persidaque praebebat pendebat. Caesa consistere vis fratrum suis locis! Silvas campoque terras coeptis homo rudis fronde. Viseret verba effigiem mare parte. Aberant figuras reparabat freta. Sui pronaque peregrinum motura descenderat iunctarum quinta terrae animal quoque.
Terrae pontus scythiam obstabatque. Effervescere quicquam tepescunt tegi agitabilis mentes mutatas. Origo aliis nisi frigore tepescunt austro numero gentes ab. Ripis pluvialibus os. Coeperunt dicere inposuit litora illi. Aquae reparabat unus aer umentia mortales praeter flamina plagae! Terrenae recens moderantum auroram totidemque feras.
Chemical feed/metering pumps are used for a variety of purposes. The most common uses are for pH neutralization through the injection of potassium/sodium carbonate or iron, manganese and odor reduction through the injection of chlorine. For chemical feed pumps to be effective, proper contact time must be achieved with the domestic water and the solution being injected. This is usually accomplished via an additional storage tank also known as a retention or contact tank.
Reverse Osmosis Systems
Deus forma auroram sine volucres mixta frigore. Formas persidaque praebebat pendebat. Caesa consistere vis fratrum suis locis! Silvas campoque terras coeptis homo rudis fronde. Viseret verba effigiem mare parte. Aberant figuras reparabat freta. Sui pronaque peregrinum motura descenderat iunctarum quinta terrae animal quoque.
Terrae pontus scythiam obstabatque. Effervescere quicquam tepescunt tegi agitabilis mentes mutatas. Origo aliis nisi frigore tepescunt austro numero gentes ab. Ripis pluvialibus os. Coeperunt dicere inposuit litora illi. Aquae reparabat unus aer umentia mortales praeter flamina plagae! Terrenae recens moderantum auroram totidemque feras.
Well & City Water Questions
When you have no water coming from multiple points in the house it usually indicates that the well pump is failing to provide water. Call your well/pump professional. If you are unsure if this is the case, check the pressure gauge at your well pressure/water tank. If it is reading 0-20psi, this indicates the pump is not building pressure, it should be anywhere from 40-60psi normally. Make sure you have your well pump and tank checked annually to ensure the gauges are accurate and system is functioning properly. Click here to our full video resource library.
Well Chlorination and Recirculation Procedure
- Remove well cap from well column. Clean any debris off well cap.
- Pull excess pump wire out from well column.
- Pour 1.5gls of household bleach into well structure and around the inside of the well casing.
- Attach garden hose to an outside faucet and run hose down into the well column at a medium flow.
- After 1-4 hours (you may want bypass treatment equipment during this process) smell water coming from the hose for the odor of chlorine.
- Once odor is detected, turn off hose and put the well cap back on the well casing securely.
- Run the water in the house, one or two fixtures at a time, until you smell the odor of chlorine from the fixture you chose to run. Once you smell the odor of chlorine you can turn the fixture off. You must have the odor of chlorine from the hot and cold water serving the fixture.
- Once all fixtures are chlorinated and shut off, let the chlorinated water sit idle in the lines for 6-8 hours. The longer the better.
- Once the chlorine has had to time sit in the water system, normal water usage from the household should gradually flush out the chlorine over a period of 4-6 days. Once the odor of chorine is gone, the water can be retested.
- Attached are some chlorine test packets. Fill a shot glass like container about 1/3 full. Open test packet and dump powder into the glass. After a few seconds the water will turn a shade pink to red if chlorine is still present. If it stays clear, the chlorine is gone and the water can be retested.
* Once the well is chlorinated you can expect to have chlorinated water for a period of 3-6 days typically. During this time you cannot drink the water, cook with the water or do laundry.
Once the Chlorination Procedure is Complete
- Run the water in the house, one or two fixtures at a time, until you smell the odor of chlorine from the fixture you chose to run. Once you smell the odor of chlorine you can turn the fixture off. You must have the odor of chlorine from the hot and cold water serving the fixture.
- Once all fixtures are chlorinated and shut off, let the chlorinated water sit idle in the lines for 6-8 hours. The longer the better.
- Once the chlorine has had to time sit in the water system, normal water usage from the household should gradually flush out the chlorine over a period of 4-6 days. Once the odor of chorine is gone, the water can be retested.
- Attached are some chlorine test packets. Fill a shot glass like container about 1/3 full. Open test packet and dump powder into the glass. After a few seconds the water will turn a shade pink to red if chlorine is still present. If it stays clear, the chlorine is gone and the water can be retested.
Deus forma auroram sine volucres mixta frigore. Formas persidaque praebebat pendebat. Caesa consistere vis fratrum suis locis! Silvas campoque terras coeptis homo rudis fronde. Viseret verba effigiem mare parte. Aberant figuras reparabat freta. Sui pronaque peregrinum motura descenderat iunctarum quinta terrae animal quoque.
Terrae pontus scythiam obstabatque. Effervescere quicquam tepescunt tegi agitabilis mentes mutatas. Origo aliis nisi frigore tepescunt austro numero gentes ab. Ripis pluvialibus os. Coeperunt dicere inposuit litora illi. Aquae reparabat unus aer umentia mortales praeter flamina plagae! Terrenae recens moderantum auroram totidemque feras.
Water Filtration Questions
Hydrogen Sulphide (H2S) is a gas which smells strongly like rotten eggs. It results from the decay of organic matter with organic sulphur and the presence of certain types of bacteria. Even very low concentrations are offensive as well as highly corrosive (silver tarnishes almost immediately upon contact with H2S).
Because it is in the form of a gas, H2S cannot be collected in a sample bottle for laboratory analysis. Therefore its presence must be reported when a sample is submitted for a treatment recommendation.
Filter Medias-Odor Removal(Hydrogen Sulfide-Rotten Egg Odor)
Centaur™ Granular Activated Carbon (GAC). GAC is a lightweight highly porous media used primarily for the reduction of hydrogen sulfide, chlorine and other dissolved gases which can add to the taste and odor of water. Centaur GAC is produced from bituminous coal in a patented process creating a highly catalytic functionality.
TDS is the sum of the mineral salts in water and if too high can result in objectionable taste, cloudy ice, interference with the flavor of foods and beverages and scale left behind in cookware. Generally speaking, the lower the TDS the more acceptable the drinking water. TDS of 1,000 ppm or more is unacceptable for drinking water.
Notes: If the composition of TDS is relative to sodium and chlorides, then the water would be extremely corrosive to plumbing and associated fixtures.
If the composition of TDS is relative to sulfates, then the water will create a scale similar to hardness and may cause intestinal discomfort if consumed.
Best Application: Point of Use Reverse Osmosis or Whole House Reverse Osmosis unit.
Most municipal water and some community well water supplies are continually chlorinated to prevent bacteria from developing within the water mains. Chlorine in elevated levels can be objectionable to taste and smell.
Best Application: Point of Entry Carbon Filter (cartridge or backwashing unit) or point of use carbon filter/reverse osmosis unit.
The presence of toxic chemicals at various concentrations has been widely documented in many water supplies. Detection can be difficult as these contaminants often have no taste or odor. Treatment depends on type and concentration. These chemicals may be industrial solvents or agricultural pesticides and herbicides. One of the most common is Trihalomethane (THM) which is formed when chlorine in the water reacts with natural organic matter.
Volatile organic compounds are compounds that have a high vapor pressure and low water solubility. Many VOCs are human-made chemicals that are used and produced in the manufacture of paints, pharmaceuticals, and refrigerants. VOCs typically are industrial solvents, such as trichloroethylene; fuel oxygenates, such as methyl tert-butyl ether (MTBE); or by-products produced by chlorination in water treatment, such as chloroform. VOCs are often components of petroleum fuels, hydraulic fluids, paint thinners, and dry cleaning agents. VOCs are common ground-water contaminants.
Best Application: Down-Flow Carbon tanks in a series formation.
Lead (Pb)
Cadmium (Cd)
Mercury (Hg)
Arsenic (As)
Selenium (Se)
Chromium (Cr)
The so-called heavy metals are toxic elemental metals such as Lead, Cadmium, Mercury, and Arsenic that find their way into water supplies from natural and industrial sources as well as home plumbing. These metals, especially Lead, can seriously affect the mental and neurological development of infants and children.
Radon Aeration Systems
Deus forma auroram sine volucres mixta frigore. Formas persidaque praebebat pendebat. Caesa consistere vis fratrum suis locis! Silvas campoque terras coeptis homo rudis fronde. Viseret verba effigiem mare parte. Aberant figuras reparabat freta. Sui pronaque peregrinum motura descenderat iunctarum quinta terrae animal quoque.
Terrae pontus scythiam obstabatque. Effervescere quicquam tepescunt tegi agitabilis mentes mutatas. Origo aliis nisi frigore tepescunt austro numero gentes ab. Ripis pluvialibus os. Coeperunt dicere inposuit litora illi. Aquae reparabat unus aer umentia mortales praeter flamina plagae! Terrenae recens moderantum auroram totidemque feras.
Equipment Systems Questions
Programming 440i Timers
1. Set days of regeneration on Skipper Wheel.
2. Set the time of day.
Note: With the time of day properly set, the conditioner will regenerate at about 2:30am. If you prefer to have the unit regenerate at an earlier or later time, simply set current time-of-day accordingly (e.g. to have the unit regenerate at 4:30am- two hours later- set the clock two hours earlier than the actual time of day.)
Note: The Timer Locking Pin should always be horizontal during operation.
Programming 460i Timers
Plug the wall-mount transformer into a functioning electrical outlet that is not controlled by a switch. Plug the transformer into the transformer plug receptacle on the control.
Open the access door by pushing the raised tab on the door toward the left while pulling the tab out.
Time of Day Settings
With the jumper on the set of pins next to the word TIME, set the time of day to the closest hour by pressing the black TIME SET button. PM hours are indicated by a light next to the letters PM on the display window.
Note: The unit is factory set to regenerate at 2:30am. If you prefer to have the unit regenerate at an earlier or later time, simply set current time-of-day accordingly (e.g. to have the unit regenerate at 4:30am- two hours later- set the clock two hours earlier than the actual time of day.)
Note: The Timer Locking Pin should always be horizontal during operation.
- Turn off water supply to filter. Most units can be turned off with a series of 3 lever/valves. If unit is Valve-In-Head style, rotate handle on top of housing to OFF position.
- Depress pressure release button (if present) to relieve pressure in filter housing. Some units may actually have a faucet near them you can turn on to relieve the pressure.
- Unscrew (from right to left) housing using spanner wrench. Note: When opening filter housing to change cartridge, it is common for O-ring/Gasket to lift out of housing and stick to cap.
- Remove used cartridge and discard. Rinse out housing and fill about 1/3 full with water. Add about 2 to 3 tablespoon of bleach and scrub thoroughly with brush or sponge. Rinse thoroughly.
- If the o-ring/gasket comes out of track, check for rips or slices in the o-ring and put back in track. If sliced then replace. Lubricate new o-ring before placing in track. It is recommended to replace the o-rings annually.
- Insert a new cartridge into the sump making sure that it slips down over the sump standpipe.
- Screw the sump onto the cap and hand tighten. DO NOT OVER-TIGHTEN. Make sure the cartridge slips over the cap standpipe.
- Turn on the water supply slowly to allow housing to fill with water. When using a Valve-In-Head, rotate handle slowly to the ON (filter) position.
- Depress the pressure release button (if present) to release trapped air from filter.
- Check for leaks before leaving installation. The water will run foamy for 10-15 minutes after the filter is changed. Run the water till it clears and it is now safe for all usage.
Note: An activated carbon cartridge (Taste/Odor) may contain a small amount of carbon fines (very fine black powder) and a new cartridge, after installation, should be flushed with sufficient water to remove the fines before using the water. Each time you use water from your filtrated water tap for drinking or cooking purposes, it is recommended that you run the tap at least 10 seconds prior to using water. This is particularly important if the water tap is not used daily.
Note: Certain types of harmless bacteria will attack cellulose material. Cartridges containing cellulose may seem to disintegrate, produce a “musty” or “moldy” odor, or form a black precipitate due to the bacteria. If you notice any of the above while using cellulose media cartridges, switch to a synthetic media cartridge or consult manufacturer.
Not all units are installed with a 3 ball valve bypass, but almost all filtration manufacturers equip their units with its own bypass. Many of these are a push valve style, lever style, or a disc rotation style bypass. Please consult the installer of the unit for instructions for the unit they installed.
See our video that walks you through a typical water system or check out the rest of our instructional videos.
Terrae pontus scythiam obstabatque. Effervescere quicquam tepescunt tegi agitabilis mentes mutatas. Origo aliis nisi frigore tepescunt austro numero gentes ab. Ripis pluvialibus os. Coeperunt dicere inposuit litora illi. Aquae reparabat unus aer umentia mortales praeter flamina plagae! Terrenae recens moderantum auroram totidemque feras.